If you’re a large administration or insurance company that has worked hard to maintain a reputation of quality customer service, call center redundancy is a must.
A roadside assistance call is the closest thing to a 911 call when your customer is broken down on the side of the road. Every minute can seem like an hour. You don’t want to let your loyal customer down. VAS takes the consequence of natural disasters out of the equation by providing SEVEN redundant call centers. All of our call centers provide uninterrupted service to over 75 million drivers nationwide. The effect of a natural disaster on customer service is an issue that shouldn’t be ignored.
You and your customers deserve a roadside provider with more than one call center to handle customers in other states not affected by the natural disaster. A company’s reputation and brand depend on superior customer service. You want to ensure your roadside assistance provider consistently extends a dependable lifeline to your customers when needed.
To provide customers outstanding customer service starts with a big network. Multiple call centers and a heavy volume of dispatches are a necessity. Why are these things important? Because it keeps emergency services a consistent priority among service providers every minute of every day, it gets help to your customers priority service when they need it most, and most importantly it keeps your customers loyal and satisfied.